Privacy Policy

1. General information

SIA “BIKUS” respects the privacy of individuals and protects their personal data.

This Privacy Policy explains how we collect, use, store and protect personal data when you:

• visit the RIXBUILD website;
• book a RIXBUILD demo;
• fill in the contact form;
• contact us by e-mail, phone or other means;
• take part in discussions about possible cooperation or the use of RIXBUILD services.

This Policy applies to the RIXBUILD websites operated by SIA “BIKUS” that link to this Policy.

2. Data controller

The controller of your personal data is:

SIA “BIKUS”

Registered office: Druvas iela 4b, Ogre, LV-5001, Latvia

E-mail: info@rixbuild.com

SIA “BIKUS” processes personal data in accordance with the General Data Protection Regulation (GDPR), the Latvian Personal Data Processing Law and other applicable legislation.

3. What personal data we may process

3.1. Data provided in the contact form or demo request

Depending on the content of the form, we may process:

• first name and surname;
• company name;
• position or role in the company;
• e-mail address;
• phone number;
• information about your company or project;
• the interests you indicate;
• the content of your message;
• any other information you voluntarily provide to us.

Please do not include sensitive personal data in the contact form unless it is objectively necessary.

3.2. Communication data

If you contact us by e-mail, phone or other means, we may process:

• your contact details;
• the date and time of the communication;
• the content of the correspondence;
• information about your request;
• our replies and any follow-up communication.

3.3. Technical website data

When you visit the website, the technical systems we use may automatically record:

• IP address;
• browser type and version;
• technical information about your device and operating system;
• date and time of the visit;
• pages viewed;
• the address of the previously visited page;
• technical error and security logs.

This data is used primarily to operate and secure the website and to resolve technical issues.

3.4. Cookie preference data

If the website uses a cookie consent tool, we may store information about your selected cookie settings and the time the choice was made.

4. Purposes of processing

We may use personal data to:

• respond to a contact form or other request;
• arrange a RIXBUILD demo or consultation;
• communicate about possible cooperation;
• prepare and send a proposal;
• conclude and perform a contract;
• operate and secure the website;
• prevent misuse of the website;
• comply with applicable legal requirements;
• protect the legitimate interests of SIA “BIKUS”;
• use analytics or marketing technologies, where you have given the appropriate consent.

Submitting the contact form does not, by itself, mean that your e-mail address will be added to a newsletter or marketing list.

5. Legal basis for processing

Depending on the situation, the legal basis for processing personal data may be:

• your consent;
• steps taken prior to entering into a contract;
• performance of a concluded contract;
• compliance with a legal obligation of SIA “BIKUS”;
• the legitimate interests of SIA “BIKUS”, for example responding to a received request, securing the website or protecting its legal interests.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

6. Recipients of personal data and service providers

To operate the website and communicate with you, SIA “BIKUS” may use external service providers, including:

• hosting and server infrastructure providers;
• website development and technical maintenance providers;
• e-mail and communication service providers;
• contact form processing providers;
• IT security providers;
• accounting, legal and other professional advisers.

These service providers receive personal data only to the extent necessary to provide the relevant service.

Personal data may be disclosed to public authorities, law enforcement bodies or courts where required by applicable law.

SIA “BIKUS” does not sell the personal data of website visitors.

7. Transfers outside the European Economic Area

Some of the technical service providers we use may be located in, or use infrastructure located, outside the European Union or the European Economic Area.

Where personal data is transferred outside the European Economic Area, the transfer is carried out using the applicable data protection safeguards.

8. Retention of personal data

Personal data is retained only for as long as necessary to achieve the purpose for which it is processed.

The retention period may depend on:

• the nature of the request received;
• any follow-up communication;
• possible cooperation or a concluded contract;
• document retention periods set by law;
• the need to protect the legal interests of SIA “BIKUS”.

When personal data is no longer needed, it is deleted, anonymised or securely destroyed.

9. Security of personal data

We apply appropriate organisational and technical security measures to protect personal data against:

• unauthorised access;
• accidental loss;
• unauthorised alteration;
• disclosure;
• destruction;
• any other unlawful processing.

Access to personal data is granted only to persons who need it to perform their duties or provide services.

10. Your rights

Under applicable data protection law, you may have the right to:

• receive information about the processing of your personal data;
• request access to your personal data;
• request the rectification of inaccurate data;
• request the erasure of your personal data;
• request the restriction of processing;
• object to processing;
• receive your data in a structured, machine-readable format, where the right to data portability applies;
• withdraw previously given consent;
• lodge a complaint with a supervisory authority.

To exercise your rights, write to info@rixbuild.com.

We may need to verify your identity before acting on a request.

11. Complaints

If you believe your personal data is being processed unlawfully, please contact SIA “BIKUS” first at info@rixbuild.com.

You also have the right to lodge a complaint with the Latvian data protection authority — the Data State Inspectorate (Datu valsts inspekcija).

12. Links to other websites

The RIXBUILD website may contain links to third-party websites or services.

SIA “BIKUS” does not control the processing of personal data by these third parties. We recommend reviewing their privacy policies before using the relevant website or service.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example when:

• website services change;
• new technical solutions are introduced;
• personal data processing procedures change;
• applicable legislation is amended.

The current version of the Privacy Policy is always available on the RIXBUILD website.

14. Contact

For questions about this Privacy Policy or the processing of personal data:

SIA “BIKUS”

Druvas iela 4b, Ogre, LV-5001, Latvia

E-mail: info@rixbuild.com